What date of the week you certify?
You have from Wednesday to Friday to certify the previous week.
Why the system is not giving the option to certify weekly benefits
This is an individual issue, every employee needs to call 1-866-831-1724 / 1-803-737-2400
What happens if employee clicked on "Reactivate my unemployment account"?
This means the employee has taken the claim upon themselves as if they are filing directly; to reverse it to employer filed claim, they need to call 1-866-831-17241 / 1-803-737-2400.
Why the system is telling me to do job searches?
Just click acknowledge, and continue. The system wants you to be aware that you will need to do job searches after the COVID19 crisis is over.
Why my SS is still showing as a pending issue?
The whole country is using one hub to verify Identity, the SSA, you need to be patient and wait your turn.